Customer Support

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Customer Support

Customer Support is moved to our platform PEXit (https://pexit.net) from the conventional email system for better security and tracking. Users can post all support queries to PEXit.

Your Support Query posted to PEXit is visible only to you and the Support Team and NOT to all other PEXit users. In effect, PEXit Customer Support is a private communication and is NOT made public.

Instructions for posting your New Support Queries and Additional Queries related to Previous Support Queries are given below.

Evaluation User: Ensure your subject line says: EVALUATION USER.

Steps for Posting New Support Query

Launch PEXit using Internet Browser by entering the URL as https://pexit.net or Download the Android App through Google Play or iOS App through Apple Store.

From the Dashboard, post your New Support Query as shown below. For queries related to CAEPIPE, please include your CAEPIPE serial number, CAEPIPE .mod file(s), relevant information to your question such as screenshot(s), document(s), etc.

Upon posting, PEXit will generate a Ref. ID for your post as shown in the snap shot below.

The Support Team will post their response in the “Comment” section generally within one (1) work-day and notify you (the query originator) with a PEXit message as well as through an email to your email id registered with PEXit. Message can be viewed by clicking the icon as shown below.

To locate your specific support query, enter the keyword "Ref. Id" in the "Search box" and press the search icon OR select the name "Support @ SST USA" through "View your posts to > Individuals" to see all your posts to "Support @ SST USA".

Your post as well as response from Support Team could include basic formatting such as BOLD, Italics, Underline, Colored Text, etc. See figure below. For details on basic formatting, see Point 10 of “Support” section of PEXit.

Steps for Posting an Additional Query to a Previous Support Query

Launch PEXit using Internet Browser by entering the URL as https://pexit.net or Download the Android App through Google Play or iOS App through Apple Store.

In the Dashboard, navigate and locate your previous post by entering the keyword "Ref. Id" in the "Search box" and press the search icon OR by selecting the name "Support @ SST USA" through "View your posts to > Individuals" to see all your posts to "Support @ SST USA".

In your previous post, click on the "Comment" icon to expand the section and add your additional Support Query as a "New Comment". Include your supporting model or file(s), relevant information to your question such as screenshot(s), document(s), etc.

Sales

For sales, please send us an email to sales@sstusa.com.

General Inquiry

For general inquiry, please send us an email to info@sstusa.com.

Our Philosophy

Quite simply, we want to meet and exceed your expectation in a timely manner. We are committed to enhancing and maintaining our products and relationships with our clients.